Ogero provides internet, landline, and fiber optic services across Lebanon, managing a significant portion of the country's telecommunications infrastructure. Subscribers often need to contact customer service for queries about subscriptions, issue reporting, or requesting new services.
Ogero offers several official contact methods, including phone, website, and email, to facilitate access to technical support and after-sales services.
Ogero Customer Service Number
You can reach Ogero customer service via the hotline:
1515
This number is the official channel for inquiries about Ogero services, reporting issues, and seeking technical assistance. For those calling from outside Lebanon, contact:
+961 1 840000
Services Offered by the Customer Service Center
The Ogero call center offers a range of services, including:
Internet Issue Reporting
Subscribers can contact customer service to report slow internet, service outages, or technical issues with their internet line. If technical intervention is needed, a maintenance request is logged and forwarded to the appropriate team.
Subscription Inquiries
Customer service assists subscribers in understanding available plans, internet speeds, subscription fees, and additional services.
Requesting New Internet Services
Customers interested in subscribing to internet or fiber optic services can contact customer service to learn about required procedures and submit their requests.
Changing Internet Plans
Subscribers can request to change their internet speed or switch to another plan through the call center, with guidance on necessary documentation and request processing.
Issue Tracking
After logging a fault, subscribers can track their request status and inquire about its resolution through customer service.
Other Communication Methods with Ogero
Besides phone calls, Ogero offers other official contact methods, such as:
Website
The official Ogero website provides access to electronic services, like tracking usage, submitting requests, and checking FAQs.
Inquiries and requests can be sent to the official email:
ThePeople@ogero.gov.lb
My Ogero App
The My Ogero app allows account management, subscription tracking, issue reporting, and bill and service access.
When to Contact Customer Service?
It's recommended to contact Ogero in the following cases:
-Internet service disruption.
-Slow connection speed.
-Landline failures.
-Internet plan changes.
-Billing inquiries.
-Requesting new installations.
-Following up on a previous maintenance request.
What to Do Before Reporting Internet Issues?
Before calling customer service, consider these simple steps:
-Restart the router.
-Check cable integrity.
-Disconnect unused devices from the network.
-Conduct an internet speed test.
-Verify any regional service outages.
If the issue persists, contacting customer service is the next step.
See Also: