Lebanon Launches 'Dawlati' Platform to Accelerate Digital Transformation

Lebanon has taken a significant step towards digital transformation with the launch of Dawlati, a unified digital government portal initiated by the Ministry of State for Administrative Development. This platform aims to facilitate access to governmental information and services for citizens, residents, and business owners.

Launched in July 2026, Dawlati serves as a central gateway for government services, with plans to integrate more digital services over time. It currently provides information on over 2700 government services across various institutions and departments.

What is the Dawlati Platform?

The Dawlati platform is Lebanon's national portal for electronic government services, overseen by the Ministry of State for Administrative Development.

The platform aims to offer a single official reference for citizens to find details about government services, eliminating the need to search across different ministry and department websites.

Available information includes procedure details, required documents, fees, responsible entities, contact points, and services executable online.

Objective of the Dawlati Platform

The launch of Dawlati is part of efforts to modernize public administration and advance digital transformation in Lebanon. Its main objectives include:

• Simplifying government procedures.
• Reducing the need for repeat visits to government offices.
• Unifying information regarding government services.
• Clarifying required documents and fees.
• Enabling electronic follow-up of applications.
• Enhancing transparency in transactions.
• Facilitating access to digital services.

The Ministry of State for Administrative Development emphasizes that Dawlati aims to make public services more accessible and transparent, reducing administrative complexity.

How Many Services are Available on the Dawlati Platform?

The Dawlati platform encompasses information on more than 2700 government services across Lebanese institutions and departments.

It's crucial to distinguish between service information availability on the platform and the capability to complete transactions fully online.

The Ministry's data indicates that the digitization process is gradual, with 17% highly digitized services, 11% semi-digital, and 72% non-digital services.

Which Services Can Be Executed via Dawlati?

The platform offers three primary types of access to government services:

Fully Digital Services

Users can apply online for some services and track processing stages, with electronic payment options depending on the service.

Digital Services Available on Other Platforms

Dawlati also functions as a gateway to digital services already available on other government ministry platforms.

Paper-Based Services

Even if a service isn't fully digital, citizens can find out:

• Required documents.
• Applicable fees.
• Transaction procedures.
• Responsible government entity.
• Service completion times or stages, if available.

This makes the platform valuable even for transactions that cannot be wholly conducted online.

Yes. The Dawlati portal allows registered users to access and track active transactions and related updates.

The official portal features dedicated sections for applications, application tracking, inbox, and support.

Initial Services on the Platform

Initially, Dawlati began with digital services from several government entities, including the Ministry of Agriculture, the Ministry of Tourism, the Investment Development Authority of Lebanon, and the Council for South Lebanon, with plans to expand gradually.

How Can Citizens Use Dawlati?

Users can access the official portal, search for the desired service, or browse available services. Depending on the service type, relevant transaction information such as required documents, procedures, fees, and the responsible entity will be shown. For digital services, users can log in and create an electronic request if the service is available this way.

Usage varies by service type. Dawlati allows for registration and login to access applications and manage submitted requests. Creating an account is advisable when needing to submit a digital request or electronically track a transaction.

Not in all cases. The platform aims to reduce unnecessary visits and simplify procedures, but many Lebanese government services are not yet fully digital. Dawlati can provide necessary document information, steps, and fees before visiting an office, while other services can be completed digitally from start to requesting follow-up.

Does Dawlati Include General Security Services?

While Dawlati serves as a comprehensive guide, not all services are thoroughly transitioned to the platform.

Separate electronic services exist in various government entities, and Dawlati may direct users to the official service provider.

For transactions like passports or residency or general security, it's advisable to check Dawlati to find the service's appropriate channel or entity.

The significance of the platform lies in addressing a common issue in government transactions: scattered information across ministries and departments.

Instead of searching multiple sites for a transaction name, Dawlati seeks to provide a central guide for citizens on where to start, what documents they need, and the associated fees and procedures.

Electronic request tracking can also assist in understanding transaction stages, reducing the need for repeated inquiries.

Can Payments Be Made Electronically via Dawlati?

The platform supports electronic payments when available within a digital service.

Digital payments form part of the digital transformation path by the Ministry of State for Administrative Development, alongside redesigning and simplifying procedures.

Difference Between Dawlati and Ministry Websites

Ministry sites provide specific information and services for each ministry. Dawlati aims to serve as a central portal collating governmental service information, guiding users to the respective services or entities.

Ultimately, Dawlati doesn't seek to replace all government sites but acts as a unified interface facilitating user access to existing platforms and their services.

Conclusion

The Dawlati platform is a pivotal step in Lebanon's digital transformation journey, gathering information on over 2700 government services within one portal.

Its significance extends beyond fully digital services to include clear information on still paper-based transactions, including required documents, procedures, fees, and the responsible entity.

With continued digitization of government services, Dawlati's role is expected to expand, becoming a primary access point for more public services in Lebanon.