The Ministry of State for Administrative Development Affairs launched the Dawlati Platform in July 2026 as part of Lebanon's digital transformation efforts. Its goal is to streamline citizens' and businesses' access to government services through a unified electronic portal.
Beyond direct digital service provision, the platform serves as a comprehensive guide, outlining how to complete governmental transactions, including the responsible entity, required documents, fees, and procedures.
The significance of knowing how to use Lebanon's Dawlati lies in its collection of government services in one place, eliminating the need to search through various institutional and ministerial websites.
It also allows users to apply and track requests electronically while providing detailed information on services that still require traditional procedures.
What is the Dawlati Platform in Lebanon?
“Dawlati” is Lebanon's national unified portal for government electronic services, providing a central access point to government services and information.
The Ministry of State for Administrative Development Affairs states that the platform aims to unify government service information, enhance transparency, and simplify dealings with the state. It compiles information on over 2,700 public services across various institutions and departments, with ongoing updates and digital service integration.
How to Access the Dawlati Platform in Lebanon?
You can access the “Dawlati” platform via its official website.
Upon entry, users are presented with main options to reach government services or submit requests electronically, also offering navigation to related governmental and administrative sites.
Steps to Access the Platform
- Visit the official “Dawlati” platform.
- Browse the list of available government services.
- Choose the required service.
- Read the service terms and requirements.
- Find out the necessary documents, fees, and procedures.
- Select to submit an application electronically if the service is available digitally.
- Track the application via the account after submission.
How to Search for a Government Service on Dawlati?
The platform assists users in reaching the desired service through a central guide to government services.
When selecting a specific service, users can view detailed information before starting the procedure, including required documents, fees, the responsible government authority, and related transaction steps.
This feature is especially useful when citizens do not know which government body offers the service, enabling them to search for the transaction instead of navigating through various ministries and departments.
How to Submit an Electronic Request via Dawlati?
Not all government transactions can be submitted electronically at the same level, as Lebanon's services are being digitized gradually.
When a service is digitally available, the user can start the application through the platform, complete necessary details and documents, then track the request status electronically.
The Ministry of State for Administrative Development Affairs clarifies that the “Dawlati” platform allows for digital requests submission and tracking, completing transactions electronically when the service supports it.
Steps for Submitting a Request
- Search for the desired service.
- Read the service conditions before starting.
- Prepare the required documents.
- Choose to submit the request if available.
- Enter the needed information.
- Attach the required documents.
- Pay fees electronically if the service supports digital payment.
- Send the request.
- Keep the request information for later tracking.
How to Track Requests on Dawlati?
The “Dawlati” portal allows users to track submissions made through the platform.
It features a dedicated section for ongoing transactions, along with a mailbox for updates and communications related to requests.
This functionality helps understand the application status without needing to visit a government office to inquire about each stage.
Can Government Fees Be Paid via Dawlati?
The “Dawlati” platform supports electronic payments when the service is enabled with this feature.
Digital payments are part of the gradual transition to digital government in Lebanon, which also includes electronic signatures, digital authentication, and data exchange between government institutions.
Therefore, it should not be assumed that all platform-listed services can be paid for electronically, as it depends on the service's digitization level.
Are All Government Services Available Online?
No. Lebanon's government services digitization is still a gradual process.
The Ministry of State for Administrative Development Affairs notes that some services are fully digital, while others are partly digital or entirely non-digital requiring traditional steps.
Thus, a user might find detailed information on how to proceed with a specific transaction without being able to submit the request entirely online.
What to Do if the Service is Non-Digital?
If a service is not available for electronic submission, “Dawlati” can be used to learn the transaction's basic information.
Information You Can Learn
- The government body responsible for the transaction.
- Required documents.
- Applicable fees.
- Steps to submit the application.
- The expected duration to complete the transaction.
- Information related to the service procedures.
Thus, the platform remains beneficial even for non-digitized services.
What Services Does Dawlati Provide?
The platform started with a limited number of digital services, with more to be added gradually.
The Ministry of State for Administrative Development Affairs explains that the initial phase included services from the Ministry of Agriculture, Ministry of Tourism, the Investment Development Authority in Lebanon, and the Council of the South, with efforts to integrate additional services from other ministries and public institutions continuously.
Therefore, the scope of services available through “Dawlati” is expected to expand alongside the ongoing digital transformation process.
What Are the Benefits of Using the Dawlati Platform?
The platform offers several advantages for citizens, residents, and businesses, chiefly combining government information and simplifying service access.
Key Benefits of Dawlati
- Access government services from a single platform.
- Know the required documents before starting a transaction.
- View fees and procedures.
- Submit some requests electronically.
- Track requests and transactions.
- Reduce the need to visit administrations for digital services.
- Obtain unified government information.
- Enhance transparency of government procedures.
- Facilitate access to official institutions and administration websites.
These features align with the platform's goal to reduce bureaucracy and provide a clearer experience for citizens.
Does Dawlati Replace Ministry Websites?
No, the platform does not necessarily replace all government sites but acts as a central hub to aid users in accessing governmental services and information.
“Dawlati” can guide users to digital services offered by other government entities and provide information on services not fully digitized yet.
In this way, the platform serves as a link between citizens and various government entities.
Watch also:
What is the price of a gold ounce today?
How to Check Medicine Prices in Lebanon via the Ministry of Health App?