Reporting a power electricity outage in Lebanon varies depending on the subscription area. The Électricité du Liban (EDL) provides contact numbers for its regional offices, as well as customer service numbers for electricity distribution service providers.
To report an outage, subscribers should contact their regional office or service provider, providing a clear explanation of the problem and its location. EDL lists contact numbers for offices in Mount Lebanon, the North, South, and Bekaa regions, along with numbers for distribution service providers.
What Information Do I Need When Reporting an Outage?
Before contacting the relevant authority, it’s best to prepare some basic information that will help in identifying the problem and its location:
Key Information Required
- The area and town where the outage occurred.
- The nature of the problem, such as a power cut or network fault.
- The start time of the issue, if known.
- Whether the outage affects just one house or multiple homes.
- Subscription number if verification of the subscriber's information is needed.
- Any other details that could assist technical teams in identifying the problem's location.
The clearer the description, the easier it is to direct the report to the appropriate entity.
Contact Numbers for Reporting Power Outages in Lebanon
EDL publishes regional office numbers based on areas, allowing citizens to choose the closest office.
Beirut and Mount Lebanon
- Antelias Office: 04/411941
- Baabdath Office: 04/820476 and 04/820276
- Bikfaya Office: 04/980556
- Bhamdoun Office: 05/260113 and 05/261706
- Beit ed-Dine Office: 05/300051 and 05/300151
- Aley Office: 05/554594
- Wadi Zeina Office: 07/971281
- Amchit Office: 09/620040
- Qartaba Office: 09/405018
- Jounieh Office: 09/915135 and 09/915136
- Aajaltoun Office: 09/230015 and 09/230014
- Jbeil Office: 09/620040
EDL lists these numbers as part of its official regional office directory.
Contact Numbers for Electricity in the North
Residents in the North can contact the regional or local offices in their area.
Main Numbers
- Tripoli Office: 06/432433 and 06/442014
- Sir El-Dinnieh Office: 06/490095
- Batroun Office: 06/642245
- Zgharta Office: 06/665596
- Halba Office: 06/690126 and 06/692195
- Amion Office: 06/950103
- Abdeh Office: 06/470016
- Kobayat Office: 06/350162
The official list also includes other offices in the North, which can be consulted based on subscription location.
Contact Numbers for Electricity in the South
EDL’s offices in the South cover several areas, including:
- Zahrani Office: 07/260616 and 07/260636
- Sidon Office: 07/723194 and 07/724036
- Tyre Office: 07/740399 and 07/395288
- Nabatieh Office: 07/532297 and 07/760016
- Marjayoun Office: 07/831025 and 07/830024
- Tibnin Maintenance Office: 07/325228
- Jezzine Office: 07/780218
- Jouaya Office: 07/410724
- Bint Jbeil Office: 07/452502
- Naqoura Office: 07/460015
EDL clarifies that these numbers belong to their regional offices in the mentioned areas.
Contact Numbers for Electricity in Bekaa
Bekaa residents can reach out to EDL offices based on the region.
Main Numbers
- Hermel Office: 08/200548
- Baalbek Office: 08/371111 and 08/371310
- Zahle Office: 08/541924 and 08/541000
- Machghara Office: 08/650040 and 08/650120
- Jub Jenny Office: 08/660022 and 08/660081
- Ra's Baalbek Office: 08/230436
- Rachaya Office: 08/595087
- Riyak Office: 08/900891
- Hasbaya Office: 07/550280
EDL publishes these numbers in its official contact listings for its regional offices.
Can I Contact the Distribution Service Provider?
Yes. EDL also provides customer service numbers for distribution service providers according to the region.
The official data lists the following numbers:
- Kafal Customer Service: 01/260999 for subscribers in Beirut City and Bekaa Governorate.
- NEU Customer Service: 01/571671 for subscribers in Southern Metn, Baabda, Aley, Chouf, and the South and Nabatyieh Governorates.
- BUS Customer Service: 06/642742 for subscribers in Northern Metn, Keserwan, Jbeil, and the North Governorate.
EDL explains that these numbers are dedicated to customer service in the specified areas.
What If the Outage Poses a Safety Threat?
If the outage involves fallen power lines or someone coming in contact with a live wire or presents an immediate risk to individuals, do not approach the wire or attempt repairs personally.
EDL warns against touching a person who has been electrocuted before disconnecting the power, as this could put another person at risk. In emergencies, contact the Civil Defense at 125 or the Lebanese Red Cross at 140, and inform EDL about the outage when necessary.
What to Do If a Power Line Falls?
- Stay away from the wire and do not touch it.
- Keep others away from the danger area.
- Do not attempt to move or fix the wire.
- Contact emergency services if someone is injured.
- Provide a clear description of the incident location to the authorities.
- Contact EDL or the responsible regional office to report the outage.
Does a Power Outage Necessarily Indicate a Fault?
Not necessarily. A power outage could be related to the supply schedule, maintenance work, or faults in the distribution or transmission network.
In 2026, EDL announced exceptional operational conditions affecting supply stability, indicating potential sudden outages due to network constraints. It’s essential to check whether the outage is widespread or localized before filing a report.
How Can I Differentiate Between a Network Fault and a Home Fault?
If the power outage affects only your home, check the electricity panel, circuit breakers, and appliances without conducting dangerous repairs.
If the outage affects multiple homes, the street, or the entire area, it’s likely a distribution network issue, and contacting the regional office or service provider is recommended.
In case of burning smell, sparks, or exposed wires, stay clear of the danger source and avoid attempting repairs yourself.
Can I Submit an Electronic Complaint?
EDL provides an electronic complaint mechanism for projects aimed at rehabilitating and enhancing the electrical grid and renewable energy, covering complaints, suggestions, and information requests related to project activities. The mechanism includes a contact number and email.
For daily network issues, it’s better to use the regional office or distribution service provider numbers according to EDL’s official contact list.
Who Should I Contact for Electricity Outages?
The appropriate contact depends on the problem's nature and location:
If the issue is within the power network
- Contact EDL or the service provider responsible for your area.
If there's a safety hazard
- Call Civil Defense at 125 or the Lebanese Red Cross at 140 and keep away from the hazard.
If the issue is within your home
- First, check circuit breakers and power sources. If the problem persists and poses electrical risks, hire a qualified electrician instead of attempting repairs yourself.
See also:
Ogero Complaint Number in Lebanon