Dubai Airports, the operator of Dubai International Airport (DXB) and Al Maktoum International Airport (DWC), has announced the results of a Material Requirements Planning (MRP) tool powered by generative artificial intelligence and machine learning. This innovative approach has transformed the behind-the-scenes supply management processes, improved service levels, simplified inventory management, and enhanced operational efficiency across the organization, contributing to a superior experience for airport guests.
Over the past year, the MRP tool has helped the inventory team more accurately forecast the consumption of spare parts. With the right parts available, the team can execute engineering work orders immediately, leading to faster maintenance responses and reducing disruptions for airport guests. The MRP tool has improved forecasting accuracy by 30%, allowing for precise inventory planning and a 12% reduction in excess inventory. This improvement boosts capital utilization and ensures resource availability when needed.
### Enhancing Service Quality and Operational Efficiency
Emmanuel Augustin, Vice President of Supply Chain Management at Dubai Airports, stated, “We have leveraged artificial intelligence and real-time data to streamline our inventory management, improve efficiency, and enhance the quality of service we provide to our key customers, whether internal business functions or the millions of guests traveling through the airport.”
The improvement in forecasts has led to a 24% increase in service levels, allowing for faster response times for facility maintenance and generally enhancing the guest experience. Additionally, an 82% reduction in outstanding work orders ensures that maintenance tasks are addressed promptly, minimizing downtime and maintaining high standards for airport operations.
