TerraNet offers multiple channels for customer service and technical complaints, aiming to assist subscribers with internet issues, billing, and subscription services efficiently. The support team works around the clock to help users across Lebanon.
If you're experiencing an internet outage, need to submit a complaint about service quality, or follow up on a previous request, you can reach TerraNet via phone, email, or an online feedback form. Visiting one of the company's offices is also an option if necessary.
Contact Numbers for TerraNet Complaints
Subscribers can contact customer service through:
- Customer Service and Complaints Number: 1293
- Outside TerraNet network or landlines: +961 1 565250
- Main Company Number: +961 1 961111
Email for Submitting Complaints
Complaints or support requests can be sent to the following emails:
- care@terra.net.lb (Customer Service)
- info@terra.net.lb (General Inquiries)
Online Complaint Form
TerraNet provides an online form for submitting feedback and complaints directly through its official website, where users can fill in their details and describe their issue for the support team to address.
Main Issues Eligible for Complaints
TerraNet’s complaints services include:
- Internet Service Outages
- Slow Connection Speeds
- Service Installation or Activation Issues
- Billing or Payment Errors
- Account or Password Problems
- Frequent Technical Faults
- Subscription or Cancellation Follow-ups
Tips for Submitting a Complaint
To ensure your request is processed quickly, be sure to:
- Mention the subscription number or account holder’s name.
- Detail the issue accurately with the time it occurred.
- Attach images or speed test results if the issue pertains to performance.
- Keep the report number for future follow-up on the complaint.
Conclusion:
The number 1293 is the primary line for filing complaints and contacting TerraNet customer service in Lebanon. The company also offers additional methods such as email and an electronic contact form to facilitate customer requests. Providing all problem details when reaching out helps ensure a faster and more accurate resolution.
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