In Lebanon, the responsibility for managing water services is divided among four regional institutions. Therefore, the reporting method varies based on the citizen's area of residence.
Issues that can be reported include network faults, water leaks, distribution problems, water outages, and other service-related issues.
Water institutions recommend reporting faults as soon as they occur, allowing the appropriate authorities to follow up and take necessary action.
Which Authority Handles Your Area's Water Complaints?
The institution responsible for receiving reports can be determined based on the geographic location of the home or property.
Beirut and Mount Lebanon Water Establishment
This establishment manages water services in Beirut and vast areas of Mount Lebanon. Citizens can report faults and leaks through the call center hotline at 1713. The institution also allows complaints via their electronic ticketing system, website, and app.
The institution covers areas like Beirut, Jbeil, Keserwan, Metn, Baabda, Aley, and Chouf. Ensure that your area is within their jurisdiction before submitting a report.
North Lebanon Water Establishment
This establishment offers water services in its jurisdiction in North Lebanon. Citizens can contact them to report water issues and follow up on service-related complaints.
Bekaa Water Establishment
This institution specializes in serving its jurisdiction in Bekaa. Subscribers can contact them for any faults or issues in the water network or distribution.
South Lebanon Water Establishment
This institution provides a customer service center to receive inquiries and complaints. They emphasize the importance of reporting issues immediately to the customer service center.
You can contact the institution at 1785 from a landline. They also provide a number for both landlines and mobile phones.
What Types of Water Issues Can Be Reported?
Citizens can contact the relevant water institution when facing service-related issues. Key situations prompting a report include:
Water Leaks
If you notice a water leak from a public network or one of the institution's lines, it's best to report it quickly to minimize water wastage and prevent the issue from escalating.
Water Outages
File a complaint when water supply is unexpectedly cut off or persists beyond the usual distribution schedule in the area.
Water Network Faults
Reports also include faults in public water lines and networks, especially when affecting multiple homes or areas.
Weak Water Pressure
If water reaches you at an unusually low pressure or there's a continuous supply problem, contact the responsible institution to investigate the cause.
Water Quality Issues
If you detect an unusual change in the water or a quality-related issue, contact the appropriate institution and provide clear details of the problem.
What to Include When Reporting a Water Fault?
Providing clear information facilitates complaint follow-up and problem location. Prepare basic information before contacting the institution.
Essential Information to Report
- Name the area and town where the fault is located.
- Provide a clear problem description.
- Specify the nature of the fault, such as a leak, outage, or weak supply.
- Indicate when the problem started.
- State whether the issue affects one or multiple homes.
Additional information can help specialized teams locate the fault.
If the report concerns a visible street leak or public network issue, describe the location clearly to help specialized teams reach the site.
Should You Report Water Leaks Even if They're Not Inside Your Home?
Yes, it's important to report leaks on public water networks since continuous leaks lead to water wastage and can cause additional infrastructure or road damage.
Early reporting helps the relevant water institution identify fault locations and address them within their available procedures.
What to Do If You're Unsure of Which Water Institution Is Responsible for Your Area?
If unsure about the responsible institution, identify your governorate and area first, then search for the regional water institution serving that area.
The water sector in Lebanon is divided into four main regional institutions: Beirut and Mount Lebanon Water Establishment, North Lebanon Water Establishment, Bekaa Water Establishment, and South Lebanon Water Establishment.
Contacting the appropriate institution directly is recommended over sending reports to an unrelated authority, as this ensures faster delivery to the relevant technical entity.
Can You Submit a Water Complaint Electronically?
Yes, the Beirut and Mount Lebanon Water Establishment allows complaints via an electronic ticketing system, alongside the hotline. The institution indicates the possibility of using their website and app for some requests and complaints.
The available communication methods at other institutions may vary depending on the institution and the services it offers subscribers. Therefore, check the official channels of the institution responsible for the area.
Why Is It Important to Report Water Faults?
Reporting faults not only resolves the issue facing one home or building but also helps relevant institutions detect recurring faults and identify areas needing maintenance or technical intervention.
Reporting leaks aids in reducing water wastage, while reporting distribution problems and outages provides a clearer view of service levels in different areas.
See Also:
Ogero Complaints Number in Lebanon
Alfa Complaints Number in Lebanon