Many citizens and subscribers search for the phone number of the Lebanese Electricity Company to inquire about bills, submit complaints, or report outages. The company provides numbers for its central building and regional offices, along with customer service numbers for distribution service providers by region.
The central building of the Lebanese Electricity Company is located on River Street in Beirut and can be contacted via the number 01/442720. Other numbers are available for subscriber services depending on the region and the company responsible for distribution services.
What is the Phone Number for the Lebanese Electricity Company?
The central office phone number is:
01/442720 to 29
For inquiries related to the institution and the central building, Beirut, Chiyah, and Antelias circles.
Also, contact via email:
info@edl.gov.lb
The official fax number is 01/583084 along with other fax numbers listed on the official contact page.
Complaint and Breakdown Numbers for Lebanese Electricity
There is no unified number for all areas to report faults, as the company relies on distribution service providers by region.
Customer service numbers are distributed as follows:
- Beirut and Bekaa Governorate: KVA customer service via 01/260999.
- Southern Metn, Baabda, Aley, Chouf, South, and Nabatieh: NEU customer service via 01/571671.
- Northern Metn, Keserwan, Jbeil, and the North Governorate: BUS customer service via 06/642742.
BUS Complaint and Fault Numbers
Subscribers in areas covered by BUS – BUTEC Utility Services can contact:
1576
The call center operates 24/7. Contact also via 06/642742.
BUS covers parts of Northern Mount Lebanon and Northern Lebanon, including Jounieh, Jbeil, Batroun, Tripoli, Zgharta, and Antelias.
Electricity Service Provider Numbers by Region
It is important to know the subscription area before calling, as the number depends on the service provider.
Beirut and Bekaa
Subscribers in Beirut and Bekaa Governorate can contact KVA customer service via:
01/260999
Southern Metn, Baabda, Aley, Chouf, South, and Nabatieh
Contact NEU customer service via:
01/571671
Northern Metn, Kesrouane, Jbeil, and the North
Contact BUS via:
06/642742
BUS also offers a 24-hour customer service short number 1576.
How to Report an Electrical Fault?
When an outage occurs, it is preferable to contact the responsible electricity distributor in your region.
Before calling, prepare the subscription or connection number, as some centers require this information to locate the subscription for faster processing. BUS specifically requests the connection number when contacting the call center.
A complaint may include the following:
- Subscriber's name.
- Subscription or connection number.
- Area and town.
- Nature of the fault.
- Time the issue started.
- Contact phone number if needed.
Lebanese Electricity Company Regional Office Numbers
Besides customer service numbers, EDL publishes regional office numbers in regions such as the South and Bekaa.
Offices include Marjoun, Tebnine, Jezzine, Joya, Bint Jbeil, Naqoura, Hermel, Baalbek, Chtoura, Machghara, West Bekaa, Rashaya, Rayak, Hasbaya.
Is it possible to contact EDL electronically?
Yes. EDL provides a website with information about customer services, daily supply, bills, tenders, contact numbers, and other services.
For general inquiries, use the official email:
info@edl.gov.lb
What is the difference between EDL and the distribution service provider?
Different numbers might cause confusion. EDL oversees the electricity sector, while distribution service providers manage network services and customer support in designated areas.
BUS, for example, operates part of the network and covers parts of Northern Mount Lebanon and Northern Lebanon.
Tips when filing an electricity outage complaint
Describe the issue accurately, especially if the outage is limited to one household or an entire building or area.
Keep the complaint number or reference given for follow-up if needed.
If related to billing, clarify so the request is forwarded to the concerned department.
Summary
The complaint and fault numbers for EDL vary by region and distribution service provider. The central office in Beirut is contacted via 01/442720 to 29. Separate customer service numbers exist for KVA, NEU, and BUS.
Subscribers in BUS-covered areas can use 1576, a 24-hour facility, or 06/642742.
Knowing the region and subscription number assists in reaching the right place and expediting complaint or fault resolution.
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