Ogero is the primary authority responsible for managing a significant portion of Lebanon's landline telecommunications and internet services. They are committed to maintaining multiple communication channels to swiftly manage outages and respond to customer complaints.
If you are experiencing an internet service interruption or a landline issue, or need to follow up on a maintenance request, Ogero provides a unified hotline, alongside electronic methods and service centers across different regions to facilitate customer interaction.
Ogero Complaint Number in Lebanon
Ogero has designated the number 1515 as a unified hotline for receiving customer complaints and technical support requests related to internet and landline services. Customer service accepts calls daily from 8:00 AM to 10:00 PM, providing technical assistance and answering subscriber inquiries.
Contact Channels with Ogero Customer Service
In addition to the hotline, Ogero offers several methods for customer service communication, including:
1. MyOgero App
The MyOgero app allows subscribers to:
- Report technical issues.
- Track the status of complaints.
- Manage accounts and services.
- View bills and usage.
2. Email
You can send complaints or technical support requests via email to:
ThePeople@ogero.gov.lb
It's recommended to include your subscription number, contact details, and a precise description of the problem to speed up processing.
3. International Phone Number
Subscribers contacting from outside Lebanon or via international lines can call:
+961 1 840000
4. Ogero Service Centers
You can also visit the nearest Ogero center or exchange to submit complaints directly or follow up on maintenance requests and receive assistance from customer service staff.
When to Contact Ogero?
You can reach out to customer service for the following issues:
- Internet service interruption.
- Slow connection speed.
- Landline malfunctions.
- Follow-up on a new service installation request.
- Billing inquiries.
- Reporting cable or network faults.
- Submitting service quality complaints.
Tips Before Filing a Complaint to Ogero
To ensure rapid processing of your request, it's advisable to:
- Prepare your subscription number or phone number.
- Clearly explain the problem and mention the time it occurred.
- Restart your router before contacting tech support.
- Take photos or record error messages if the issue relates to the service.
- Keep the complaint number for future reference.
Why Use the MyOgero App?
The app is considered one of the fastest ways to communicate with the authority. It allows users to report faults and track them without needing to call, offering multiple electronic services for easy subscription management.
Conclusion
Ogero provides various communication methods with subscribers, with the hotline 1515 being the fastest option for obtaining technical support and fault reporting. The MyOgero app, email, or service center visits ensure efficient and timely issue resolutions.