Many citizens in Lebanon are searching for the complaint numbers of water institutions when experiencing a water outage or a network malfunction, subscription, and meter issues, or if they have billing and transaction inquiries. The appropriate contact details vary depending on the subscriber's region, as the water sector is managed by several regional institutions covering different geographical areas.
In 2026, subscribers can contact the responsible institution for their region through hotlines or call center numbers. Water institutions provide dedicated channels for inquiries and complaints, aiding in promptly notifying and addressing problems with the relevant authorities. Here are the main water complaint numbers in Lebanon by region:
Main Water Complaint Numbers in Lebanon
Water services in Lebanon are divided among regional institutions. Therefore, it's essential to identify the institution responsible for your area before making a complaint.
The main institutions to contact include the Beirut and Mount Lebanon Water Corporation, the South Lebanon Water Corporation, and the North Lebanon Water Corporation.
Beirut and Mount Lebanon Water Corporation Complaint Number
If you are a subscriber within the Beirut and Mount Lebanon Water Corporation service area, you can contact them at:
Hotline for complaints and inquiries: 1713
The main office number, as listed on their official website, is:
01-386760
The corporation covers a vast area, including Beirut and several districts of Mount Lebanon, such as Matn, Baabda, Aley, Chouf, Keserwan, and Jbeil. They are responsible for distributing drinking and irrigation water and monitoring water quality within their jurisdiction.
Use the hotline for any issues related to water service or inquiries about transactions and services under the corporation.
South Lebanon Water Corporation Complaint Number
For subscribers within the South Lebanon Water Corporation region, complaints and inquiries can be addressed via:
Hotline: 1785
Alternatively, contact this number:
07-757000
The corporation's website states that the number 07757000 is available for inquiries or complaints from any landline or mobile, whereas 1785 can be called from landlines.
A team is dedicated to following up on complaints via 07757000, with specialized extensions are 2303, 2304, and 2308.
The South Lebanon Water Corporation covers the regions of South and Nabatieh Governorates, including Saida, Zahrani, Nabatieh, Tyre, Bint Jbeil, Jezzine, and Marjeyoun/Hasbaya.
North Lebanon Water Corporation Complaint Number
For those residing within the North Lebanon Water Corporation jurisdiction, the known hotline for complaints and inquiries is:
1712
The main office number is:
06-430075
The number 06430075 is also listed in official communications related to the North Lebanon Water Corporation.
The corporation provides water services within North Lebanon Governorate and claims to serve over 110,000 families within its operational area.
Their official website offers subscribers additional electronic services related to subscriptions, bills, and various services.
When to File a Complaint with the Water Institution?
You should contact your region’s water institution in the following instances:
- Prolonged water interruption.
- Malfunction or leak in the water network.
- Issue with the water meter.
- Subscription issue.
- Inquiry about a water bill.
- Error in subscriber data.
- Inquiry about water transactions.
- Report distribution issues.
- Report illegal network connections or encroachments.
- Request information about the institution's services.
When filing a complaint, clearly state your area, locality, and address, and include your subscription number if available to facilitate the identification and resolution of the issue.
What to Do in Case of a Water Outage?
In case of a water outage, first check if the issue is isolated to your home or affects the entire building and surrounding area.
If it is widespread, contact the water institution responsible for your region through the hotline to inquire about any malfunctions, maintenance works, or temporary supply stops.
Official institutions may issue announcements about maintenance or works requiring temporary supply halts. For instance, in August 2026, the Beirut and Mount Lebanon Water Corporation announced a temporary supply halt in areas connected to the water line from Nahr Ibrahim to Jbeil City due to network linkage works.
Hence, it's advisable to review these announcements before filing a complaint if the outage affects a wide area.
What Information Should You Provide When Filing a Complaint?
To ensure faster follow-up, prepare key information before contacting, such as:
Name: Subscriber or property owner's name.
Address: Locality, region, street, and building number if possible.
Subscription number: If available on the bill or documents.
Type of issue: Water interruption, leak, meter issue, bill dispute, etc.
Start time of issue: Particularly if the issue is recent.
Phone number: For easier contact if needed.
Clear information helps in quickly identifying the issue and the relevant authorities responsible for handling it.
Do Water Institutions Differ by Region?
Yes, the responsible entity for water services varies by geographical location.
The Beirut and Mount Lebanon Water Corporation covers Beirut and extensive areas in Mount Lebanon. In contrast, the South Lebanon Water Corporation handles services in the South and Nabatieh. Meanwhile, the North Lebanon Water Corporation manages the water services in North Lebanon.
Hence, it's crucial to choose the correct number before contacting, especially when moving between governorates or living near administrative boundaries between the institutions’ areas.
Other Ways to Contact Water Institutions
Contact methods are not limited to phone calls; some institutions also offer websites featuring information about services, billing, and subscriptions.
The Beirut and Mount Lebanon Water Corporation provides an official contact page with a form for sending messages, alongside the main office address and contact details.
The South Lebanon Water Corporation’s website offers various subscriber services, including billing inquiries, transactions, guidance, and electronic payment services.
The North Lebanon Water Corporation’s official site offers electronic services and dedicated information for subscribers.
Tips for Filing a Water Complaint
It's advisable to record the date and time of contact with the relevant entity, retaining any reference number given for your complaint.
If the issue remains unresolved, follow up with previous contact details to ease the tracking process.
Always avoid giving unnecessary personal information via unofficial pages or numbers. Rely as much as possible on official institution and government websites.
Summary of Water Complaint Numbers in Lebanon
If you need a number quickly, remember:
-Beirut and Mount Lebanon Water Corporation: 1713, Main office 01-386760.
-South Lebanon Water Corporation: 1785, or 07-757000.
-North Lebanon Water Corporation: 1712, Main office 06-430075, number 06430075 appears in official data.
Always verify the number via the institution's official website when needed, as contact details can change over time.
Conclusion
The complaint numbers of water institutions in Lebanon 2026 differ according to the geographical area and the institution responsible for service delivery. Identifying the correct institution is the first step in filing and following up on a complaint.
According to available official data, subscribers in Beirut and Mount Lebanon can call 1713, those in the south can use 1785 or 07757000, while North Lebanon subscribers may reach 1712 for inquiries and complaints.
When calling, it's best to have a clear address, subscription number, and a brief description of the issue, which facilitates a faster follow-up and troubleshooting process.
See also
How to Report a Malfunction or Issue in Water Services in Lebanon?