Lebanon's Electric Company, Electricité du Liban (EDL), does not provide a single, unified complaint line on its official website for all regions. Instead, it offers customer service numbers specific to each geographical service provider.
EDL clarifies that feedback or complaints regarding the distribution or duration of electrical supply can be officially submitted to them. Complaints are then reviewed for the electric supply conditions in the concerned area.
Regional Customer Service Numbers for Electricité du Liban
EDL has allocated three main customer service numbers according to regions throughout Lebanon.
Beirut and Bekaa
Residents of Beirut City and Bekaa Governorate should contact their service provider at 01/260999.
Southern Metn, Baabda, Aley, Chouf, South, and Nabatieh
Subscribers in these regions can reach their service provider at 01/571671.
Northern Metn, Keserwan, Jbeil, and North
Subscribers from these areas should contact 06/642742.
EDL emphasizes that these numbers are for subscribers within the specified service provider regions.
Central and Regional Office Contacts
In addition to regional numbers, EDL also provides a central office contact for general inquiries at 01/442720 to 01/442729.
Regional Office Numbers
Mount Lebanon Offices
Antelias: 04/411941
Bebdat: 04/820476, 04/820276
Bikfaya: 04/980556
Other offices include Bhamdoun, Beit Ed-Dine, Aley, and more with numbers listed on EDL’s website.
North Offices
Tripoli: 06/432433, 06/442014
Other regional offices include Al Batrun, Zgharta and more.
South and Nabatieh Offices
Zahrani: 07/260616, 07/260636
Saida, Sour, Nabatieh, and further offices.
Bekaa Offices
Hermel: 08/200548
Baalbek, Zahle, and additional local offices with assigned numbers.
Filing a Complaint
First, identify the issue type and area, then contact the designated service provider. Issues can include power outages, supply problems, duration concerns, and service inquiries. A statement from EDL in August 2026 reiterated the process for submitting complaints about supply distribution or duration.
Unified Complaint Number?
EDL's website does not list a single complaint number for all of Lebanon, only region-specific numbers, a central line, and regional office contacts. Contacting the regional number is advised for service issues.
Renewable Energy Project Complaints
A separate complaint mechanism is designated for the renewable energy and electrical system strengthening project, reachable at +9611585956 and via email. This should not replace general customer service numbers.
When There’s No Response
If the issue persists after contacting the relevant service provider, maintain a record of your complaint details and contact time. You can revisit the issue through EDL's official channels or the corresponding regional office, ensuring clarity in the problem and location details to expedite service.
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