If you're facing issues with your phone line, internet, balance, or bill, contacting customer service is the first step towards assistance. In Lebanon, Alfa and touch provide official channels of communication for subscribers, which include phone calls, live chat, electronic forms, and digital communication channels.
The communication method varies depending on the company and the issue. Alfa officially offers customer service via the number 111 for free from any Alfa line, or via the international number for calls from other networks. They also provide Live Chat and email services. At the same time, touch offers an electronic contact form, Live Chat, an international contact number, and company contact information.
What is Alfa's Complaint Number in Lebanon?
Alfa subscribers can reach customer service via:
111 — Free from any Alfa line.
Alternatively, call:
+961 3 391 111 — From any other network or outside Lebanon.
The official Alfa page states that customer service is available from 7:00 AM to 1:00 AM, 7 days a week. The company also provides digital channels for assistance and communication with customer service representatives.
How to File a Complaint with Alfa?
You can dial 111 and explain the issue to the customer service representative, specifying the line number, issue type, and timing, especially if it's related to the network, internet, or services.
Alfa also provides a Live Chat service on their official website, where you can communicate with experts in Arabic or English. Inquiries can also be sent via the official customer service email.
It's best to keep a reference number or any information provided by the customer service agent, especially if the issue requires follow-up.
Alfa's Number from Outside Lebanon
If you are outside Lebanon or using another network, you can reach Alfa at:
+961 3 391 111
The company also offers the official office number +961 3 391 000 within the contact information published on its site.
What Electronic Communication Channels Does Alfa Provide?
In addition to phone contact, Alfa offers several electronic methods, including:
Live Chat through the Alfa website.
- Customer service email.
- Alfa's official social media pages.
- Coverage issue reporting service.
- Suggestion submission service.
The official contact page indicates that social media channels are available around the clock.
Official Contact Page:Alfa – Contact Us
What is Touch's Complaint Number in Lebanon?
The Touch company offers several official means of customer communication.
The contact page displays the number:
+961 3 800111
The company also provides an email:
-info@touch.com.lb
In addition to an electronic form through which issues or inquiries can be sent directly to the support team.
How to File a Complaint with Touch?
Complaints or inquiries can be submitted through the Contact Us form on Touch's website.
The form requires filling several fields such as name, phone number, email, communication subject, and comments. The website allows the attachment of documents or files in JPG, PNG, and PDF formats up to specified limits.
This method is particularly useful when the complaint requires detailed explanation or document attachments.
Touch's Live Chat Service
Touch also offers a Live Chat service for direct communication with a support specialist.
The company indicates that the chat service provides instant communication with the support team to assist with services.
Live Chat can be accessed from the support section on Touch's official website.
Official Contact Page:Touch – Contact Us
Can You Connect with Touch via the App?
Touch provides an app and digital services for subscribers. The company's website displays links to electronic services and FAQs in the support section.
Digital channels can be used for managing certain services and inquiries, while Contact Form or Live Chat can be used for direct assistance.
Complaints About Network and Coverage Issues
If the problem is related to weak network, service disruption, or call difficulties, it's best to specify where the problem occurred, the type of phone or service affected, and when the issue appeared.
The more accurate the information provided, the easier it is for the support team to understand and escalate the issue to the specialized department if needed.
For Alfa, there's also an option on the official site to report coverage problems.
Complaints About Internet and Data
Problems may concern mobile internet service, like non-functioning data, slow speed, or internet package stops.
In this case, it's preferable to determine whether the issue is consistent or intermittent and whether it appears in one or multiple areas.
Be sure to check the balance or package and phone settings before filing a complaint, especially if the problem is data-related.
Complaints About Bills and Balance
If the problem relates to billing or balance, mention the line number and operation details when contacting customer service.
If there's a payment or recharge transaction that hasn't reflected on the line, it's useful to keep the payment receipt or transaction number to help the support team verify the transaction faster.
What to Do if the Problem Isn't Resolved?
If the problem isn't resolved after the initial contact, keep the complaint number or reference you received, then contact customer service again and mention previous communication details.
It's also helpful to clarify that the issue is still unresolved, detailing steps already undertaken instead of reiterating the problem generally.
If the complaint is electronic, keep a copy of the message or communication form sent.
What Information Should You Prepare Before Calling?
Before reaching out to customer service, it's recommended to have ready:
- The phone number affected by the issue.
- The account holder's name if needed.
- Type of issue.
- Issue start time.
- Area where issue appeared if network-related.
- Details of any payment or recharge operation.
- Previous complaint reference number if available.
- Photo or document proving the issue if needed.
Having this information can make communication clearer and assist the customer service representative in identifying the problem.
What's the Difference Between Alfa and Touch Numbers?
Each company has its own support channels, so contact the company to which the line belongs.
For Alfa, the official customer service short number is 111 from an Alfa line, or +961 3 391 111 from another network. The company specifies customer service hours from 7 AM to 1 AM daily.
On the other hand, touch shows the current official contact number +961 3 800111, alongside an electronic contact form, Live Chat, and email.
Tips for Filing Complaints with Telecom Companies
For a better outcome, try to present the complaint clearly and concisely.
Mention the main issue first, then add important details such as where it occurred, when it appeared, and the line number. Ask for the next steps or a reference number if it requires follow-up.
It’s always advisable not to share passwords, verification codes, or any confidential information with anyone claiming to be from customer service.
Conclusion
In Lebanon, Alfa and touch offer various communication channels to help subscribers deal with network issues, internet, balance, billing, and more inquiries.
Alfa subscribers can call 111 for free from an Alfa line or +961 3 391 111 from another network. Live Chat, email, and social media channels are available.
Touch provides communication through +961 3 800111, along with the electronic contact form, Live Chat, and email, as per the current official contact page information.
Always use the company's official channels when submitting complaints or sending any line-related information and keep the reference number or contact details for issue follow-up as needed.
See Also
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