IDM is a well-known internet service provider in Lebanon, offering various solutions for users, including home internet via DSL and fiber optics, as well as wireless IDM GO 4G service. The right choice depends on local infrastructure availability, required internet speed, and monthly consumption needs.
IDM allows customers to apply for services through various channels, manage accounts, renew subscriptions, and monitor usage via their website or IDM app. Knowing the subscription steps and requirements beforehand helps in choosing the right service and completing the process smoothly.
How to Subscribe to IDM in Lebanon?
The subscription process varies slightly depending on the type of service you wish to acquire, but the basic steps include selecting the appropriate service and ensuring its availability in your area.
1. Choose Your Internet Type
IDM offers several options, prominently:
- ADSL
- VDSL
- Fiber
- IDM GO 4G
The availability of some services and speeds depends on the subscriber's location and local infrastructure. For instance, Fiber service is available in specific areas, whereas IDM GO 4G provides wireless connectivity without a landline.
2. Submit a Subscription Request
For fixed internet services, you can apply through IDM or authorized resellers. The ADSL subscription form requires subscriber details like name, landline, mobile number, address, and email, alongside the desired package choice.
For IDM GO 4G, filling out the request form and providing identification for each activated SIM is necessary, per service conditions.
3. Verify Service Availability
Some fixed internet services undergo feasibility studies based on user location, line quality, and infrastructure. The speed for Fiber services depends on the local network, with speeds up to 1 Gbps in select areas and up to 300 Mbps in others, according to IDM.
4. Choose Payment Method
IDM provides multiple payment and subscription renewal methods, including electronic payments via credit/debit cards, direct payments at authorized outlets, and bank deductions for certain subscriptions. Subscribers can manage their plans through the account management center or the IDM app, including renewing packages and tracking usage.
Required Documents for IDM Subscription
Documents vary by service type, but the ADSL subscription form includes personal details and contact information. For IDM GO 4G, the company requires a request form and client ID copy for each activated SIM.
It's best to check the specific requirements for your chosen service before visiting a point of sale.
IDM Package Prices
IDM package prices vary by service type, data volume, and speed. Current fixed internet packages start from 500,000 Lebanese pounds for 4 Mbps with 80 GB, while Open Speed packages range from 110 GB to 1000 GB, with higher speeds available for Fiber service. Prices include VAT as stated by the company.
IDM GO 4G offers monthly packages starting at 25 GB for $10, up to 450 GB for $120, plus a 30-day validity period, VAT included.
How to Subscribe to IDM GO 4G?
IDM GO 4G suits those unable to acquire fixed internet or needing wireless connectivity. The service comes with a 4G router and SIM card, requiring no landline. After activation, users receive login credentials via SMS, insert the SIM into the IDM GO router, and connect devices via Wi-Fi.
Activation time ranges between one hour to 24 hours, depending on the subscription method.
Can You Subscribe to IDM Online?
Subscribers can use the IDM website or app to manage their accounts and subscriptions, registering for account management with a phone number and SMS verification code. New subscription applications vary by service and location, suggesting to contact sales or use the specific service application form.
IDM Customer Service Number
Contact IDM at 1282 for sales and support. The company offers 24/7 support for internet service inquiries, and its headquarters are located at Holcom Building, 4th floor, Corniche El-Nahr, Beirut.
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